Gmail Blog: Outage Explanation

In response to the outage of Gmail from yesterday, the Official Gmail Blog has posted an apology:

Many of you had trouble accessing Gmail for a couple of hours this afternoon, and we’re really sorry. The issue was caused by a temporary outage in our contacts system that was preventing Gmail from loading properly. Everything should be back to normal by the time you read this.

We heard loud and clear today how much people care about their Gmail accounts. We followed all the emails to our support team and user group, we fielded phone calls from Google Apps customers and friends, and we saw the many Twitter posts. (We also heard from plenty of Googlers, who use Gmail for company email.) We never take for granted the commitment we’ve made to running an email service that you can count on.

We’ve identified the source of this issue and fixed it. In addition, as with all issues that affect Gmail and our other services, we’re conducting a full review of what went wrong and moving quickly to update our internal systems and procedures accordingly. We don’t usually post about problems like this on our blog, but we wanted to make an exception in this case since so many people were impacted. In general, though, if you spot a problem with your Gmail account, please visit the Gmail Help Center and user group, where the Gmail Guides are your fastest source of updates.

Again, we’re sorry.

(via Official Gmail Blog – We feel your pain, and we’re sorry)


  1. Tracy Koehler says:

    Hey, all.

    Just wanted to let you know that while I was affected by the outage, I love Gmail as much as ever. You folks are doing a great job, day in and day out — and it’s appreciated.
    We all have problems now and then…Google is no exception! All is forgiven!
    (Just don’t let it happen again, or you’ll be sent to the corner…)

    Later, guys.


  2. smedley420 says:

    Don’t be hatin’. Gmail rocks!

  3. willwm says:

    @smedley420: No hatin’ here! I love Gmail, just thought I’d share what the Gmail Team said about the outage. 🙂

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