Edit: Bob Meighan, the VP of TurboTax left a comment on this post below, which has caused me to retract my rant about never using TurboTax again: (Link to comment.)
Bob addressed the issue of the late e-mail communication, as well as the fact that this delay affected “affected not only TurboTax customers, but all taxpayers who used a bank product to pay their fees … It would not have mattered if you used a competitor’s product, went to a franchise or a tax professional. This affected all players in this business.”
The comment above Bob’s, by “g” also listed a blog article which further clarifies this issue:
This blog, by a reputable tax lawyer, claims the IRS did not anticipate the number of people that were going to use electronic filing software, that they did not get enough notice about the package details to work it out, so the IRS became overwhelmed.
And, per Bob’s request, I’ve reviewed the articles he sent me in the broadcast e-mail, and I’ll post them here for you to review as well:
Other sources for current information on the rebate program are.
For more information on TurboTax and rebates, please visit http://turbotax.intuit.com/support/kb/tax-content/tax-tips/6255.html
I’m leaving the original rant below as a reference point, but please note that this issue has been addressed by TurboTax. Thanks for reading!
Before my rant, I must state that if the following message had been sent out a month ago, I would not be nearly as livid as I am now. For a financial services software company to be sending out a notice like this on the last day of the stimulus package direct deposit deadlines is horribly unacceptable.
I think I might have been less angry if they hadn’t sent any notice at all.
And yes, you’re right (before you even say anything), I shouldn’t have budgeted this money in the first place and just taken it as a pleasant surprise when it does come.
Dear Valued Customer,
We want to provide you with the most up–to–date information about the tax rebate to which you may be entitled.
Recently, you may have received a letter from the IRS advising you when to expect your Economic Stimulus Payment (rebate). That IRS letter may have inadvertently left off some important information. Taxpayers who chose to have their tax preparation fees deducted from their federal tax refund will receive their tax rebate in the mail, not via direct deposit.
Our records show that you chose this payment option in TurboTax. As a result, the IRS has determined that you will receive your tax rebate in the mail. This may result in you receiving your rebate on a date later than expected.
This situation, while not unique to TurboTax, is understandably causing some concern and confusion. To help further clarify the situation, below is the most current IRS rebate payment processing schedule, as well as additional resources about the tax rebates.
I hope you find this information helpful. If you still have questions, the best source for the most up-to-date information is www.irs.gov (see the “Rebate Payment Questions” link).
Vice President, TurboTax Customer Advocacy
A company that specialized in financial software should have known about this delay ahead of time.
- If they did know about this potential delay, they should have messaged their customers much sooner than they did. The last day of direct deposit, when people like myself might have already budgeted for the check, is unacceptably late.
- If they didn’t know about this potential delay, I’d be even more disappointed in their lack of knowledge, especially when people count on their software and expertise to plan their financial dealings with the IRS.
I’m curious to see if anyone else has run in to this problem, with TurboTax or otherwise.